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Software & Plug-ins This site is best viewed in Internet Explorer 5.0 or above. You may need to update your browser with these products in order to view some of our video content. Internet Explorer Is the most popular of all web browsers and enables you to locate and display web pages on the internet. It's a graphical browser, which means that it can display graphics as well as text. In addition, it can present multimedia information, including sound and video, though it require plug-ins for some formats. Windows Media Player Is a technology that produces streaming video and audio files. The WM player will play most types of movies including its native Advanced Streaming Format (ASF), WAV, AVI, Quicktime and RealOne formats. A good all-around choice. Quick Time An audio/video technology developed by Apple, but can also play on any PC. Its versatility and quality of playback are outstanding and its ability to compress large movies into small files is remarkable. You don't need the professional version to watch video, just download the free one. Real One Player A streaming technology developed by RealNetworks for transmitting live video over the Internet. RealVideo uses a variety of data compression techniques and works with both normal IP connections as well as IP Multicast connections. You don't need the professional version to watch video, just download the free one. Flash Player The universal rich client for delivering effective Macromedia Flash experiences across desktops and devices. Flash lets designers and developers integrate video, text, audio, and graphics into effective experiences that deliver superior results for interactive marketing and presentations, e-learning, and rich Internet applications. Flash is the world抯 most pervasive software platform, reaching 97% of Internet-enabled desktops worldwide, as well as many popular devices.
Technical Help For better viewing of our sites please check your browser settings below. Please visit our Frequently Asked Questions for other problems you may be having. Your Web Browser: Please use Microsoft Internet Explorer. Our sites are designed with Internet Explorer users in mind. Please see our plug-ins page to download Internet Explorer and any plug-ins you may need to view our content. Please make sure cookies are on: Please make sure your javascript settings are turned on: Please verify that your Personal Firewall settings are correct: Firewalls, such as Norton Internet Security, are generally good things to have, but they sometimes interfere with our site. If you are behind a firewall contact your network administrator to see if you can have direct access to the internet from your computer. If you have a personal firewall, disable it while you are visiting our website, and turn it back on when you leave. Please make sure that your Pop Up Blocker settings are correct: For the best possible experience while visiting our sites, please disable your Pop Up Blockers. Frequently Asked Questions Q :: When I click on the videos on the site nothing happens, all I get is the same page. What should I do? This is most often caused by Popup Blockers. You need to turn off all popup blockers or add our site to the exceptions list. This varies depending on the software. Please contact the software provider for more information. Q :: How do I turn on my Cookies? Please click here for more information on cookies and how to turn then on. Q :: Does MSIE work with video? Yes, unless otherwise stated our live shows and videos work with most all browsers. However, as technology advances some of the older browsers may not be able to keep up, thus limiting your surfing experience. You may be required to install plug-ins into your browser to see some content. View our plug-ins page for more info. To get the most out of your membership and your overall Internet experience, it is recommended that you download and install the latest version of Internet Explorer. Q :: What is a Plug-In? An internet Plug-In is an application built into a web browser or added to a browser to enable it to interact with a special file type, such as a movie, sound file, Word document, etc. Q :: How do I install Plug-Ins? Unfortunately there is no one standard for streaming video over the Internet. Sometimes your browser will tell you that you do not have the correct plug-in to view the video. You can download all the plug-ins you may need to view this site on our plug-ins page. Don't be afraid! These applications install very easily and will greatly enhance your viewing experience. Once you download the plug-in, run the installer, and follow the directions. You will probably then need to restart your computer or at least your browser after installation. Q :: I am getting weird colors when I use IE to view videos. What's the deal? Your display adapter may only be capable of rendering 256 colors, or, more likely, your display's control panel is set to 256 colors. If that is the case, set your display's control panel to thousands/millions of colors or high color/16 bit. Select "Display" or right-click on the desktop and choose "Properties" to correct the problem. You'll need to quit and relaunch your browser to reset the colors. If your video hardware is not capable of displaying more than 256 colors at your chosen resolution, the video will still work, but it may be oddly colored and/or look slightly fragmented. Q :: Sometimes I get error messages, or my the video just won't play, what should I do then? Clear your browser's cache and restart your browser. IE 6.0: Go to Tools menu Select Internet Options Click the General tab Go to Temporary Internet Files - Delete files - Click OK Go to History - Clear History - Click Yes To close window, click OK Close Browser then re-open it Q :: The audio does not play smoothly for me. What can I do? Users with less than a 56K connection do not have enough bandwidth to receive both audio and video. The software gives preference to video, therefore you should mute your computer抯 volume. Q :: How can I improve overall video and audio quality? The number one thing is to get a faster modem, or a DSL connection! Other than that, pressing the pause button increases the buffer size. The longer you pause the video, the better it will look and sound once it begins playing. Q :: Why doesn't the video look as good as TV screen resolution? Huge amounts of bandwidth are required to transmit TV quality video over the Internet. As prevailing modem speeds increase, Internet video will increasing look better. We all just have to be patient. Q :: In chat rooms, I get "Your browser does not support Java." What does this mean? Most Chat rooms requires Java be enabled on your browser. Most Internet browsers have this option enabled. However, sometimes the option allowing Java support gets turned off. How to enable Java Programs in MSIE: Tools > Internet Options > Security > Internet/Custom level > Reset custom setting to "Medium." > OK Q :: Why do I have to sometimes scroll right and left? Chances are, your screen resolution is at 640x480. This site was designed so that even at a screen resolution of 800x600, those with monitors less than 17" would have no problems with viewing or reading text. Please try changing your screen resolution to 800x600 or 1024x768 (prefered). Right click on your desktop > Properties > Settings > Screen area: 800x600 > OK Q :: How do I download pictures to my hard drive? Position your mouse over the photo, click on it with the right mouse button, then choose "Save Picture As." Q :: Why do pictures take so long to load? Many sites are designed for at least 56K modems. If your modem is slower than this you may want to consider purchasing a new one. If you have a 56K, make sure your modem is configured correctly in your connection to the Internet. Please contact your internet provider for more information. Q :: My question was not answered, can I e-mail you? Certainly, for additional help click here to contact our customer service department. ^ Top Cookies and how to enable them. A cookie is a tiny file stored on your computer that holds information about your computer's interaction with this website. Almost every site you visit will place one on your computer. Usually, the information contained in a cookie includes the last time you visited the site and details about what your preferences were at the site you visited. Cookies do not contain any personal information about you, just information regarding the site you visited. The following steps show how to enable Cookies on your computer. These are necessary to navigate throughout our site. For MSIE 6.0+ users: Click on the Tools at the top of your screen Then click Internet Options Select the Privacy tab Adjust the slidebar setting to Medium High Then click OK For MSIE 5.0+ users: Click on the Tools at the top of your screen Then click Internet Options Select the Security tab Then click Custom Level Scroll down to the Cookies section and select "Enable" for each of the "Allow cookies" options Click OK For MSIE 4.0+ users: Click on the View option at the top of your screen Then click Internet Options Select the Advanced tab Locate the "Cookies" options in the "Security" section Change the radio button options to "Always accept cookies" Click OK Please visit our Frequently Asked Questions for other problems you may be having. JavaScript and how to enable it. In order to experience our sites correctly, you will need to have JavaScript enabled on your browser. Below are instructions for enabling JavaScript on a variety of browsers. To determine your current browser, choose 'Help' from the top menu and then select the 'About' option. Then find your browser on the list and follow the instructions. If you are using Internet Explorer 5.0 or later: 1. Click Tools (on the menu toward the top of your screen) 2. Click Internet Options 3. Click the Security tab 4. Click Custom 5. Under the Settings option, scroll down to locate Scripting 6. Click Enable for Active Scripting 7. Click OK, and then click the Refresh button If you are using Internet Explorer 4.0: 1. Click View (on the menu toward the top of your screen) 2. Click Internet Options 3. Click the Security tab 4. Click Custom 5. Click Settings 6. Scroll down to locate Scripting 7. Click Enable for Active Scripting 8. Click OK, and then click the Refresh button If you are using Internet Explorer 3: 1. Click View near the top left of your screen 2. Click Options 3. Click Security 4. Ensure a check mark appears in "Enable Java Programs" 5. Click OK, and then click the Refresh button Please visit our Frequently Asked Questions for other problems you may be having.